London South Bank University

What was the challenge?

“Trying to ensure good quality of support for students had been patchy in the past,” says Jonathan Thompson, Disability and Dyslexia Manager, at London South Bank University.

“There are lots of companies providing support, but it’s not always reliable or rigorous. We knew we needed additional expertise, so we undertook a procurement exercise in 2017.”

What did we do?

D&A was selected by London South Bank University and has since delivered:

• 1-1 support for students in study skills, mentoring and Assistive Technology training.
• Support for students on transition days.
• Delivering workshops on Assistive Technology and Open Source Software for students attending transition days.

What were the benefits of our approach?

“D&A has always had a good reputation and we have worked with them over many years. They do things differently. They are more personable and creative than other organisations and they have a thorough understanding of neurodiversity. They go that further mile, such as creating Individual Learning Reviews for Assistive Technology Training.

“Since working with D&A we have always received quality support, that is reliable, and they provide great communication and reports of their work.

“Students being able to progress is essential. The support has made a huge difference for the students, as they are able to complete their courses and get the results they deserve.

“In future it would be even better if we’re able to embed the support more. It would be great if D&A could become part of our team!” Jonathan said.