Who we are

We celebrate diversity through adversity, and we measure our success against our impact on society.

We are disabled-led so our support is empathetic and delivered from a place of mutual understanding. We believe that peer-to-peer support, respect, and empathy – delivered by those who share a lived experience with their students – can fundamentally change the way the DSA is used and perceived.

If used and accessed well, the DSA has the potential to make a life-changing difference for learners in Higher Education. We’re excited to share that difference with you!

What sets us apart

We champion a goal-setting approach, allowing students to take ownership of their support on their journey toward enablement and independence. Our support is individualistic, tailored to a student’s individual learning style, specific needs, and course requirements. We achieve this high level of support in a number of ways:

• Our active training and innovations team assures the quality of our support is maintained. Regular internal skill-sharing, peer-to-peer supervision and CPD days allow supporters to feel part of a wider inclusive team
• Our dedicated Services Co-ordination Team, most of whom have received DSA support themselves, carefully and emphatically guide students through the DSA process, making sure students feel listened to and supported all the way from take up to graduation
• Our custom build CRN system, Pistachio is tailored to efficiently record and monitor each student’s support while also allowing the student themselves to track their progress and focus on their goals 
• Our agile recruitment process means that no student is ever waiting longer than a week for their first session. Pistachio allows us to actively monitor capacity and if this drops below 10 sessions a week, we begin our recruitment process. Even during busy periods, we are able to bring on a new supporter within two-weeks, from interview to first session.